How long will it take for my order to arrive?

If you placed your order with us before 3pm on Monday – Friday, your order will be processed and collected by the carrier you chose that evening. Delivery times are dependent on the delivery method you selected.

Once your order is on the way, a separate email notification will be sent with a tracking reference.

Do you ship outside of the UK?

Our products are currently available for delivery to the UK and Ireland only. As we grow, we hope to expand our reach further. In the event that no shipping method is shown when you input your address details, please send us an email to hello@ralphand.co and a member of the team will look into obtaining a quote for you.  

How do I request a return / exchange?

Please refer to the instructions provided on the delivery and returns leaflet that we placed inside your parcel. If this is missing, please email cherie@ralphand.co 

Is my bed washable?

Yes - All of our nest beds and the removable inside cushions are machine washable at 30°. If you have a pillow or cushion bed, these have a removable cover that can be washed on the same temperature.

Do you have spare cushions or replaceable covers that I can buy?

Not at this time but as we grow, we may in the future

Is my collar and lead washable?

Yes - We advise our collars and leads to be hand washed / wiped down, or put on a cool machine wash.

What is my bed made out of?

Our stonewashed and country nest beds are made of premium quality upholstery fabric - 100% polyester with real vegetable tanned Italian leather trims.

All beds are filled with polyester fibre.

Colour Disclaimer

Although we do our best to make sure that the colours displayed on our Website are accurate, the actual colours may vary.

Differences in monitors and the device you use to view the website will result in subtle differences in colour and textures.

ALL Colours shown online are for guidance and information ONLY.

Does my bed / collar / lead / toy come with a warranty?

We offer a 1 year warranty on our beds only from the date of purchase. The warranty only covers manufacturing defects and does not include accidental damage, wear and tear or customer / dog damage e.g. dog chewing the leather.

How do I choose the right size for a collar?

We have a variety of models to suit various size breeds. Please take care to read the descriptions to avoid any disappointment.

Measure your dogs neck.

Our collars have 3 measurements 1) the full length of the collar from end to end  2) the width  3) the neck size suitable.

Please select the size of the collar that fits your dogs neck size.

How do I choose the right size / shape dog bed?

For dogs who like to curl up and feel protected - Our nest beds are perfect. 

When choosing the nest bed size - please take note of the sleeping area measurements. This is the size available for your dog to curl or stretch out.

For dogs who like to stretch out, or for those slightly older or smaller, that find climbing into a bed difficult - Either our pillow or cushions beds are ideal. 

All beds are made with top grade upholstery fabric that is extremely tough and hard wearing, plus are packed full of virgin fibre to encourage a healthy sleeping position. 

Do you offer custom / personalised items?

No sorry, not at this time

Colour Disclaimer

Although we do our best to make sure that the colours displayed on our Website are accurate, the actual colours may vary.

Differences in monitors and the device you use to view the website will result in subtle differences in colour and textures.

ALL Colours shown online are for guidance and information ONLY.