1. How long will it take for my order to arrive?
    • Orders are dispatched Monday to Friday before 3pm, on a 2-3 day delivery with Royal Mail 48 Tracked. Bulkier items will automatically be placed on a DPD Next Day service. We'll let you know when your order is on its way to you and with a tracking reference too.

  2. Can I upgrade my postage?
    • Yes of course! Simply select your preferred shipping option from the list provided

  3. Do you ship outside of the UK?
    • Yes we do - there will be an additional fee for the oversees shipping, which will be quoted at the time of purchase.

  4. How do I request a return / exchange?
    • Please visit our delivery & returns page: https://ralphand.co/pages/delivery-returns
  5. Is my bed washable?
    • Yes - All of our beds and the removable cushions are machine washable at 30°

  6. Do you have spare cushions or replaceable covers that I can buy?
    • Not at this time but as we grow, we may in the future

  7. Is my collar and lead washable?
    • Yes - We advise our collars and leads to be hand washed / wiped down, or put on a cool machine wash.

  8. What is my bed made out of?
    • Our Kensington and Hammersmith Stonewashed Nest Beds are made of premium quality upholstery fabric - polyester / cotton mix with real vegetable tanned Italian leather trims.
    • All other stonewashed and country nest beds are made of premium quality upholstery fabric - 100% polyester with real vegetable tanned Italian leather trims.
    • All cushions are filled with polyester fibre.

  9. What is my collar / lead made out of?
    • Vegetable tanned leather (ethically sourced)
    • Polyester fabric (if applicable)

  10. Does my bed / collar / lead / toy come with a warranty?
    • We offer a 1 year warranty on our beds only from the date of purchase. The warranty only covers manufacturing defects and does not include wear and tear or customer / dog damage e.g. dog chewing the leather.

  11. How do I choose the right size for a collar?
    • We have a variety of models to suit various size breeds. Please take care to read the descriptions to avoid any disappointment.
    • Measure your dogs neck
    • Our collars have 3 measurements 1) the full length 2) the width 3) the size of the neck the length will fit
    • Please select the size of the collar that fits your dogs neck size

  12. How do I choose the right size / shape dog bed?
    • For dogs who like to curl up and feel protected - Our nest beds are perfect.
    • For dogs who like to stretch out, or for those slightly older or smaller, that find climbing into a bed difficult - Either our pillow or cushions beds are ideal.
    • All beds are made with top grade upholstery fabric that is extremely tough and hard wearing, plus are packed full of virgin fibre to encourage a healthy sleeping position. 
    • When choosing the nest bed size - please take note of the sleeping area measurements. This is the size available for your dog to curl or stretch out.

  13. Do you offer custom / personalised items?
    • Not at this time