FAQ's

How long will it take for my order to arrive?

Beds & Blankets are dispatched on next-day service with service with DPD.

Collars, Leads & Poo Bag Holders are dispatched on a 48hr signed & tracked delivery with Royal Mail.

Once your order is on the way, a separate email notification will be sent with a tracking reference.

Do you ship outside of the UK?

Our products are currently available for delivery within the UK only. As we grow, we hope to expand our reach further. In the event that no shipping method is shown when you input your address details, please send us an email to office@ralphand.co and a member of the team will look into obtaining a price for you.  

How do I request a return?

Please refer to the instructions provided on the delivery and returns leaflet that we placed inside your parcel. If this is missing, please email office@ralphand.co

Is my bed washable?

Yes, all our dog beds are machine washable. Please follow the link to the care instructions page for more information below.

https://ralphand.co/pages/care-instructions 

Do you have spare cushions or replaceable covers that I can buy?

Not at this time but as we grow, we may in the future.

How do I clean my collar and lead?

Dry brush any dried dirt from the product then use a damp cloth to wipe away any remaining dirt. Use detergent on a damp cloth to gently sponge away any marks on the fabric part of the collar only. Do not machine wash. Tissue dry and allow to dry naturally (do not use a radiator or heat source).

What is my bed made out of?

Our beds are made from premium quality upholstery fabric - 100% polyester with real vegetable tanned Italian leather trims.

All beds are filled with recycled polyester fibre.

Colour Disclaimer

Although we do our best to make sure that the colours displayed on our website are accurate, the actual colours may vary.

Differences in monitors and the device you use to view the website will result in subtle differences in colour and textures.

ALL colours shown online are for guidance and information ONLY.

Does my bed / collar / lead / come with a warranty?

We offer a 1 year warranty on our products only from the date of purchase. The warranty only covers manufacturing defects and does not include accidental damage, wear and tear or customer / dog damage e.g. dog chewing the leather.

How do I choose the right size for a collar?

We have a variety of models to suit various size breeds. Please take care to read the descriptions to avoid any disappointment.

Measure your dogs neck.

Our collars have 3 measurements 1) the full length of the collar from end to end  2) the width  3) the neck size suitable.

Please select the size of the collar that fits your dogs neck size.

How do I choose the right size / shape dog bed?

For dogs who like to curl up and feel protected - our nest beds are perfect. 

When choosing the nest bed size - please take note of the sleeping area measurements. This is the size available for your dog to curl or stretch out.

For dogs who like to stretch out, or for those slightly older or smaller, that find climbing into a bed difficult - either our pillow or cushion beds are ideal. 

All beds are made with top grade upholstery fabric that is extremely tough and hard wearing, and packed full of virgin fibre to encourage a healthy sleeping position. 

Do you offer custom / personalised items?

No sorry, not at this time.