Terms & Conditions

Here at Ralph & Co, we've done our very best to design a website that's both appealing to the eye, fun to use, informative and accurate. However sometimes we make mistakes and sometimes so do manufacturers who supply us with product information and advice.

We reserve the right to correct any errors as soon as found and where we're permitted by UK/EU law we disclaim all warranties, express or implied terms, advice and descriptions, as to the accuracy of information on this website.

Please do verify our advertised information and customer product reviews before any purchases are made from us by you as we will not be liable for any loss, damage or injury which results from the use of the website or the information it contains.

You can use this website www.ralphand.co to request an order with us (Ralph & Co) and naturally you are able to change the contents of your cart at any time before you checkout and make payment for the goods. Sometimes, customers may wish to change something in their order so if you want or need to change your order after this time, please email us as soon as possible on office@ralphand.co to avoid disappointment. Unfortunately orders cannot be changed during public holidays and weekends, or after they have been dispatched as your order will be in the hands of the courier.

Being a largely non face to face retail business, we reserve the right to decline or cancel any order placed with us or for any reason at our absolute discretion either before or after payment has been made by you, the customer.

When you make a purchase with Ralph & Co we'll send you an email confirmation of receipt. We're predominantly an online only business and whilst we try our very best to list our inventory as accurately as possible, we can only accept your order and agree the contract of supply when we dispatch your items - this is because we may be out of stock of something you've ordered, or if we think a mistake has been made but we're pleased to say this 'should' never happen.

By purchasing from us you agree that the information you supply to us is accurate and supplied truthfully to the best of your knowledge. Please understand that we cannot be held liable for delivery errors if you have supplied us with incorrect information.

All product images, information and advice is advertised for guidance purposes only, so please keep in mind that product packaging and appearance vary from time to time, but worry not, we do our very best to keep on top of such changes.

If you attempt to purchase more promotional items than is permitted/advertised by us, we reserve the right to remove those extra items from your order or in some cases actually cancel your order with us.

We accept most credit and debit cards in existence. All orders must be paid for before we dispatch your goods to you. Ralph & Co does not store any credit or debit card numbers or other payment details, instead our third party payment services (PayPal and Shopify) handle this for us.

International orders are shipped using a courier partner. You, the customer, are responsible for any VAT/tax payable, duty, handling/processing fees, customs clearance charges and any other non mentioned fees required by the country of importation.

As clever as we are, there is no way for us to predict the destination country's actions, customs rules, regulations and laws, so please research this before your purchase from us and be prepared to meet these said costs. We cannot be held liable for any costs, mistakes (if yours) or return fees.

Nothing within Ralph & Co's Terms & Conditions, or elsewhere on our website, will affect your statutory rights and will only apply to the extent permitted by law.

Please be advised that the entire contents of this website www.ralphand.co comprises of original material created by Ralph & Co or other third parties.

We proactively work to stop, pursue and in some cases prosecute those persons and organisations that choose to copy and/or reproduce any part of our website (ralphand.co) without the express written permission of the CEO of Ralph & Co.

We use specialist software to detect IP theft such as image copying and plagiarism. It may take us time but we will catch you and we will pursue you for costs and damages.

If you have stolen any of our intellectual property contained on this website, we reserve the right to instigate immediate legal proceedings against the offending party without notice. We reserve the right to issue the relevant ISP on whose servers the offending material is hosted with a Copyright Claim Pursuant to the DMCA using the OCILLA procedures.

We take the theft of our original work very seriously and would draw to your attention it is protected under UK copyright law. Please note we always sue for compensation if any part of our website, design, product images, product descriptions or any other original content is used by others without said permissions.

Any such companies, organisations or individuals that copy or reproduce our original content without said permission will be deemed to have stolen our intellectual property and infringed international copyright law.

If you have used any original intellectual property from Ralph & Co without said permissions, you hereby agree to pay a fee of £1,000 (ex VAT) directly to Ralph & Co, per item you have used. 

We do sell commercial licences to the use of our images to overseas retailers at a cost of £5,000 (ex VAT) per 10 images so if this is of interest please get in touch.