You can use this website (ralphand.co) to request an order with us (Ralph & Co) and naturally you are able to change the contents of your cart at any time before you checkout and make payment for the goods. Sometimes, customers may wish to change something in their order so if you want or need to change your order after this time, please email us as soon as possible on firstname.lastname@example.org to avoid disappointment. Unfortunately orders cannot be changed after they have been dispatched as your order will be in the hands of the courier.
Being a largely non face to face retail business, we reserve the right to decline or cancel any order placed with us or for any reason at our absolute discretion either before or after payment has been made by you, the customer.
When you make a purchase with Ralph & Co we'll send you an email confirmation of receipt. We're predominantly an online only business and whilst we try our very best to list our inventory as accurately as possible, we can only accept your order and agree the contract of supply when we dispatch your items - this is because we may be out of stock of something you've ordered, or if we think a mistake has been made but we're pleased to say this 'should' never happen.
By purchasing from us you agree that the information you supply to us is accurate and supplied truthfully to the best of your knowledge. Please understand that we cannot be held liable for delivery errors if you have supplied us with incorrect information.
All product images, information and advice is advertised for guidance purposes only, so please keep in mind that product packaging and appearance vary from time to time, but worry not, we do our very best to keep on top of such changes.
If you attempt to purchase more promotional items than is permitted/advertised by us, we reserve the right to remove those extra items from your order or in some cases actually cancel your order with us.
We accept most credit and debit cards in existence. All orders must be paid for before we dispatch your goods to you. Ralph & Co does not store any credit or debit card numbers or other payment details, instead our third party payment services (PayPal and Shopify) handle this for us.
International orders are shipped using either DPD. You, the customer, are responsible for any VAT/tax payable, duty, handling/processing fees, customs clearance charges and any other non mentioned fees required by the country of importation.
As clever as we are, there is no way for us to predict the destination country's actions, customs rules, regulations and laws, so please research this before your purchase from us and be prepared to meet these said costs. We cannot be held liable for any costs, mistakes (if yours) or return fees.
Nothing within Ralph & Co's Terms & Conditions, or elsewhere on our website, will affect your statutory rights and will only apply to the extent permitted by law.